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IM/IT Project Support Manager

Department: Facilities Operations Management
Location: Bethesda, MD

NIKA is hiring for an IM/IT Project Support Manager responsible for planning, overseeing and supervising a wide range of IM/IT task and projects from start to finish at the Walter Reed National Military Medical Center (WRNMMC) in Bethesda, MD!!

Named a “Top Workplace” by the Washington Post, NIKA is a well-established company that is focused on growth within an entrepreneurial environment. We work with governments to design, build and manage real property by combining facilities operations management, engineering, and architecture all under one roof.

At NIKA, you’ll be excited to come to work each day. This position comes with a competitive salary package that includes health/dental insurance, 401(k), bonus programs, and many other perks.

Education:

  • Bachelor’s Degree in IM/IT systems or related field preferred

Primary Duties and Responsibilities:

  • Overseeing the administration, operation, and monitoring of the CBMH Local Area Network/Wireless Local Area Network (LAN/WLAN) network electronics to ensure network availability, continuity, and connectivity
  • Advise on the installation, configuration, operation, and maintenance of networking devices such as routers, switches, Wireless Access Point, etc.
  • Assist in isolating network hardware and software problems and taking corrective steps to restore services.
  • Advise on updating the physical configuration of the network electronics hardware, software, or firmware to meet new or changing requirements and/or to improve network performance for both the wired and wireless networks.
  • Assist in creating internal and external networks through the use of the open systems interconnection (OSI) model and management of the Transmission Control Protocol/Internet Protocol (TCP/IP) stack.
  • Assist in establishing, monitoring, and reporting on network performance baselines. This includes assisting in establishing performance baselines for network devices and systems, monitoring performance for network devices and systems, and reporting network device and system performance.
  • Assisting in the configuration of selected network assets are backed up periodically.
  • Assisting in the planning and implementation of additions, deletions, and/or modifications to the network infrastructure that affect CBMH operations.
  • Assisting in the validation planned improvements to network electronics, ensuring interoperability and sustainability for CBMH operations. The AE may be required to travel to the host MTF to participate in these meetings.
  • The AE shall prepare input to the monthly status report under a network support heading which includes significant activities for the reporting period, problems encountered, and plans for the next reporting period.
  • Advise on the installation, configuration, operation, and maintenance of wired and wireless telephony devices.
  • Assist in isolating telephony hardware and software problems and taking corrective steps to restore services.
  • Advise on updating the physical configuration of telephony hardware, software, or firmware to meet new or changing requirements and/or to improve telephony performance for both the wired and wireless telephony networks.
  • Assist in establishing, monitoring, and reporting on telephony performance baselines. This includes establishing performance baselines for telephony devices and systems, monitoring performance for telephony devices and systems, and reporting telephony device and system performance.
  • Assist in validating planned improvements to telephony electronics, services, and instruments to ensure interoperability and sustainability for CBMH operations.
  • Prepare input to the monthly status report under a telephony support heading which includes significant activities for the reporting period, problems encountered, and plans for the next reporting period.
  • Advise on the hardware installation/deinstallation services as required to replace defective or failed components or systems.
  • Providing CBMH personnel with assistance required to isolate and resolve computer host, and clinical or business application related problems.
  • Assisting CBMH personnel with the use and operation of clinical and business applications.
  • The AE shall prepare input to the monthly status report under a host/application support heading which includes significant activities for the reporting period, problems encountered, and plans for the next reporting period.

Job Requirements and Essential Skills:

  • 10+ years of IM/IT Management/IT Project Coordination experience within healthcare projects required
  • 5+ years working with NAVFAC and/or USACE on medical project highly preferred
  • Knowledgeable with NSA-Bethesda IT infrastructure is a plus
  • Ability to obtain and maintain a Government Secret Clearance required


About NIKA


NIKA delivers comprehensive services and solutions to support the full life cycle of facilities. For more than two decades, the Department of Defense and federal civilian agencies, as well as commercial and higher education institutions, have trusted NIKA to design, build, operate, and manage their real property. By combining facilities operations management, engineering, and architecture services, we provide value and expertise for complex and mission critical facilities. Headquartered in Rockville, MD with offices in San Antonio, TX, NIKA helps clients enhance operational excellence in locations around the globe.

NIKA is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

 

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